By law we cannot accept products once they have been used or open. If you are not happy with your purchase, we will accept a return of an unused (sealed) product within 14 days. Once we receive the returned item SHEbd will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
SHEbd will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
If you have any questions about return and refunds, or need assistance, contact us at firstname.lastname@example.org, or call us at 800-203-3554.